Knowledge Base

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Knowledge Base

Manage Your Account

Manage Your Account

Manage your profile, subscription, billing info, payment details, and more.

Profile & Account Settings

How do I update my password?

I forgot my password, what do I do?

How do I change my email address?

What information is in my profile?

How do I update my profile info?

How do I change my profile image?

How do I change or turn off email notifications?

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Subscription Settings

How do I add a license to my subscription?

Can I reassign my license to another user?

How do I remove a license from my subscription?

I am trying to add a user to my subscription, but I receive an error message stating the user already exists. What should I do?

Why am being asked to pay when I have an active subscription?

Can I purchase access to a single Program, or do I have to subscribe to the Academy?

How do I change my subscription plan?

How do I cancel my subscription?

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Billing & Payment

How do I download a receipt?

How do I view my payment history?

How do I update the billing address?

How do I edit my payment method?

How do I turn off auto-renewal?

Can you provide a Certificate of Tax Residence?

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Not a Member? Purchase a Membership

What are the subscription plans for Josh Bersin Academy?

How do I purchase an individual subscription?

How do I purchase a team subscription?

Do you provide invoices?