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Knowledge Base
FAQs
FAQs
Programs, Resources, Community
Account & Profile Settings
Subscription & Billing Info
Troubleshooting
Programs
General
Field Manuals
Leaderboards
Completion Certificates
Resources
General
Community
General
Learner Journeys
General
Manage Your Account
Profile & Account Settings
Subscription Settings
Billing & Payment
Not a Member? Purchase a Membership
FAQs
Find answers to common questions that will enhance your Academy experience.
Programs, Resources, Community
Where can I find a Program Schedule
When does my Program start?
Am I required to be online at a specific time to participate in a Program?
How long do I have to complete a Program?
Can I edit or delete a comment in a Program?
If there are not enough comments from my teammates for me to continue the Program, what should I do?
Why doesn't my Program reflect 100% completion?
Where can I access my completion certificate?
How do I post my completion certificate on LinkedIn?
Are there additional fees to enroll in a Program if I am already a member?
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Account & Profile Settings
How do I update my password?
What should I do if I forgot my password?
How do I change my email address?
Subscription & Billing Info
Can I reassign my license to another user?
How do I download a receipt?
How do I turn off the auto-renewal function?
Troubleshooting
Why is my audio and/or video not working?
Why am I not receiving email notifications?
What is the recommended browser?
Why will the page not load?
