---
title: FAQs | Knowledge Base
description: Find answers to common questions that will enhance your Academy experience.
---

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1. [Knowledge Base](https://knowledge-base.nomadiclearning.com/help)
2. [FAQs](https://knowledge-base.nomadiclearning.com/help/faqs)

# FAQs

 Find answers to common questions that will enhance your Academy experience.

## Programs, Resources, Community

- [Where can I find a Program Schedule](https://knowledge-base.nomadiclearning.com/help/where-can-i-find-a-program-schedule-2)
- [When does my Program start?](https://knowledge-base.nomadiclearning.com/help/when-does-my-program-start-1)
- [Am I required to be online at a specific time to participate in a Program?](https://knowledge-base.nomadiclearning.com/help/am-i-required-to-be-online-at-a-specific-time-to-participate-in-a-program-1)
- [How long do I have to complete a Program?](https://knowledge-base.nomadiclearning.com/help/how-long-do-i-have-to-complete-a-program-1)
- [Can I edit or delete a comment in a Program?](https://knowledge-base.nomadiclearning.com/help/can-i-edit-or-delete-a-comment-in-a-program-1)
- [If there are not enough comments from my teammates for me to continue the Program, what should I do?](https://knowledge-base.nomadiclearning.com/help/if-there-are-not-enough-comments-from-my-teammates-for-me-to-continue-the-program-what-should-i-do)
- [Why doesn't my Program reflect 100% completion?](https://knowledge-base.nomadiclearning.com/help/why-doesnt-my-program-reflect-100-completion-1)
- [Where can I access my completion certificate?](https://knowledge-base.nomadiclearning.com/help/where-can-i-access-my-completion-certificate)
- [How do I post my completion certificate on LinkedIn?](https://knowledge-base.nomadiclearning.com/help/how-do-i-post-my-completion-certificate-on-linkedin-1)
- [Are there additional fees to enroll in a Program if I am already a member?](https://knowledge-base.nomadiclearning.com/help/are-there-additional-fees-to-enroll-in-a-program-if-i-am-already-a-member)

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## Account & Profile Settings

- [How do I update my password?](https://knowledge-base.nomadiclearning.com/help/how-do-i-update-my-password-1)
- [What should I do if I forgot my password?](https://knowledge-base.nomadiclearning.com/help/what-should-i-do-if-i-forgot-my-password)
- [How do I change my email address?](https://knowledge-base.nomadiclearning.com/help/how-do-i-change-my-email-address-1)

## Subscription & Billing Info

- [Can I reassign my license to another user?](https://knowledge-base.nomadiclearning.com/help/can-i-reassign-my-license-to-another-a-user-1)
- [How do I download a receipt?](https://knowledge-base.nomadiclearning.com/help/how-can-i-download-a-receipt)
- [How do I turn off the auto-renewal function?](https://knowledge-base.nomadiclearning.com/help/how-do-i-cancel-my-subscription-1)

## Troubleshooting

- [Why is my audio and/or video not working?](https://knowledge-base.nomadiclearning.com/help/why-is-my-audio-and/or-video-not-working)
- [Why am I not receiving email notifications?](https://knowledge-base.nomadiclearning.com/help/why-am-i-not-receiving-email-notifications)
- [What is the recommended browser?](https://knowledge-base.nomadiclearning.com/help/what-is-the-recommended-browser)
- [Why will the page not load?](https://knowledge-base.nomadiclearning.com/help/why-will-the-page-not-load)

- [FAQs](https://knowledge-base.nomadiclearning.com/help/faqs#main-content)
  
  
  
  
  
    - [Programs, Resources, Community](https://knowledge-base.nomadiclearning.com/help/faqs#programs-resources-community)
    - [Account & Profile Settings](https://knowledge-base.nomadiclearning.com/help/faqs#account-profile-settings)
    - [Subscription & Billing Info](https://knowledge-base.nomadiclearning.com/help/faqs#subscription-billing-info)
    - [Troubleshooting](https://knowledge-base.nomadiclearning.com/help/faqs#troubleshooting)
- [Programs](https://knowledge-base.nomadiclearning.com/help/programs#main-content)
  
  
  
  
  
    - [General](https://knowledge-base.nomadiclearning.com/help/programs#general)
    - [Field Manuals](https://knowledge-base.nomadiclearning.com/help/programs#field-manuals)
    - [Leaderboards](https://knowledge-base.nomadiclearning.com/help/programs#leaderboards)
    - [Completion Certificates](https://knowledge-base.nomadiclearning.com/help/programs#completion-certificates)
- [Resources](https://knowledge-base.nomadiclearning.com/help/resources#main-content)
  
  
  
  
  
    - [General](https://knowledge-base.nomadiclearning.com/help/resources#general)
- [Community](https://knowledge-base.nomadiclearning.com/help/community#main-content)
  
  
  
  
  
    - [General](https://knowledge-base.nomadiclearning.com/help/community#general)
- [Learner Journeys](https://knowledge-base.nomadiclearning.com/help/learner-journeys#main-content)
  
  
  
  
  
    - [General](https://knowledge-base.nomadiclearning.com/help/learner-journeys#general)
- [Manage Your Account](https://knowledge-base.nomadiclearning.com/help/manage-your-account#main-content)
  
  
  
  
  
    - [Profile & Account Settings](https://knowledge-base.nomadiclearning.com/help/manage-your-account#profile-account-settings)
    - [Subscription Settings](https://knowledge-base.nomadiclearning.com/help/manage-your-account#subscription-settings)
    - [Billing & Payment](https://knowledge-base.nomadiclearning.com/help/manage-your-account#billing-payment)
    - [Not a Member? Purchase a Membership](https://knowledge-base.nomadiclearning.com/help/manage-your-account#not-a-member-purchase-a-membership)

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